Privacy policy

Last updated: November 7, 2026

At FUTUREVEGAN, we take the protection of your privacy very seriously. This policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR) and Organic Law 3/2018 on the Protection of Personal Data (LOPDGDD).

1. Data controller

• Owner: FutureVegan (futurevegan.org)
• Contact and exercise of rights: futurevegan.org@gmail.com

2. Data we collect

• Free sample and newsletter: name and email address that you voluntarily provide to us.
• Purchase of eBooks and consultations: first name, last name, email address, telephone number (to manage video call and WhatsApp consultations), and billing data.
• Health data: the information about your case that you choose to share during a consultation (hair history, treatments, blood work, photographs, etc.).
• Payment data: handled directly by our payment gateways (Stripe, Google Pay, and PayPal). We do not store or have access to your full card details.
• Browsing data: IP address, device data, and technical cookies.

3. Purpose and legal basis

• Performance of a contract: delivering the eBooks you buy, giving you access to your account, and providing video call consultations or WhatsApp consultations.
• Explicit consent: processing the health data you share, solely to provide the consultation you booked. You give this consent when you book the service and can withdraw it at any time.
• Consent: sending you the free sample and, afterwards, our newsletter with content on health and nutrition, news, and promotions. You can unsubscribe at any time using the link included in every email.
• Legal obligation: issuing invoices and keeping the accounting and tax records required by law.

4. Data retention

We keep your data for as long as the commercial relationship lasts or until you withdraw your consent. Billing data is kept for the periods required by tax and commercial regulations (generally, 6 years). Health data is kept only for as long as it is needed to provide and follow up on the contracted service, unless you request its deletion earlier.

5. Recipients and international transfers

We do not sell or transfer your data to third parties. We only share it, to the strict extent necessary, with the providers that allow us to deliver the service:

• Payment gateways: Stripe, PayPal, and Google Pay.
• Communication: WhatsApp (Meta Platforms) and the video call tool used in the consultation.
• Email marketing and web hosting.

Some of these providers may process data outside the European Economic Area, mainly in the United States. In those cases, the transfer is covered by the EU-US Data Privacy Framework or by the Standard Contractual Clauses approved by the European Commission.

6. Cookies

This website uses only technical cookies, which are necessary for it to work: keeping your session and shopping cart, remembering your language, and allowing the payment gateways (Stripe and PayPal) to process payments securely and prevent fraud. These cookies are exempt from consent. We do not use analytics or advertising cookies. You can block or delete them in your browser settings, although some parts of the site, such as checkout, may stop working.

7. Your rights

You can exercise your rights of access, rectification, erasure, objection, restriction of processing, and portability, and withdraw your consent at any time, by writing to futurevegan.org@gmail.com.

If you believe we have not handled your data properly, you can file a complaint with the Spanish Data Protection Agency (www.aepd.es).

8. Changes to this policy

We may update this policy to reflect legal changes or changes to our services. The current version will always be published on this page, with its update date.