{"id":2768,"date":"2023-01-02T11:05:34","date_gmt":"2023-01-02T11:05:34","guid":{"rendered":"https:\/\/futurevegan.org\/reembolso_devoluciones\/"},"modified":"2026-11-10T16:29:51","modified_gmt":"2026-11-10T16:29:51","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/futurevegan.org\/en\/returns-and-refunds\/","title":{"rendered":"Returns and refunds policy"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.18.0&#8243; background_enable_color=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;10px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Features Section Title&#8221; _builder_version=&#8221;4.27.6&#8243; text_font=&#8221;Montserrat||||||||&#8221; header_font=&#8221;Roboto|700||on|||||&#8221; header_text_align=&#8221;center&#8221; header_font_size=&#8221;52px&#8221; header_letter_spacing=&#8221;4px&#8221; header_line_height=&#8221;1.2em&#8221; header_2_font=&#8221;||||||||&#8221; module_alignment=&#8221;center&#8221; custom_margin=&#8221;|||&#8221; custom_padding=&#8221;|||&#8221; animation_style=&#8221;fade&#8221; hover_enabled=&#8221;0&#8243; header_font_size_tablet=&#8221;40px&#8221; header_font_size_phone=&#8221;&#8221; header_font_size_last_edited=&#8221;on|tablet&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; inline_fonts=&#8221;Montserrat&#8221;]<\/p>\n<h1 bis_size=\"{&quot;x&quot;:480,&quot;y&quot;:268,&quot;w&quot;:1600,&quot;h&quot;:72,&quot;abs_x&quot;:480,&quot;abs_y&quot;:268}\"><strong><span style=\"font-family: Montserrat;\">Returns and refunds<\/span><\/strong><\/h1>\n<p>[\/et_pb_text][et_pb_divider color=&#8221;#f46524&#8243; divider_weight=&#8221;2px&#8221; disabled_on=&#8221;off|off|off&#8221; _builder_version=&#8221;4.18.0&#8243; max_width=&#8221;100px&#8221; module_alignment=&#8221;center&#8221; animation_style=&#8221;fade&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_divider][\/et_pb_column][\/et_pb_row][et_pb_row admin_label=&#8221;Products Row&#8221; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;7px|||||&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.19.1&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; inline_fonts=&#8221;Montserrat&#8221; module_class=&#8221;fv-legal&#8221;]<\/p>\n<p class=\"fv-legal-fecha\">Last updated: November 7, 2026<\/p>\n<p>At FUTUREVEGAN, we want you to know with complete clarity the conditions that apply to the purchase of our eBooks and to the booking of our consultations.<\/p>\n<h2>1. Site owner<\/h2>\n<p>Products and services on futurevegan.org are offered by FutureVegan. You can contact us at <a href=\"mailto:futurevegan.org@gmail.com\">futurevegan.org@gmail.com<\/a>.<\/p>\n<details class=\"fv-legal-datos\">\n<summary>Owner identification details<\/summary>\n<p>Creative Health SL \u00b7 Tax ID (CIF) B87711206<br \/>Calle Vel\u00e1zquez 59, 5 C.I., 28001 Madrid (Espa\u00f1a)<\/p>\n<\/details>\n<h2>2. Prices and payment methods<\/h2>\n<p>All displayed prices include VAT. You can pay by credit or debit card (Stripe), Google Pay, or PayPal, through secure, encrypted payment gateways.<\/p>\n<h2>3. eBooks and free samples<\/h2>\n<ul>\n<li><strong>Free sample:<\/strong> when you request the sample of any of our books through the website forms, you subscribe to our mailing list to receive that content and our updates. You can unsubscribe at any time.<\/li>\n<li><strong>Full eBooks:<\/strong> pursuant to Article 103(m) of the Consolidated Text of the General Law for the Defense of Consumers and Users, digital content with immediate access cannot be withdrawn from once access or download has begun. Before paying, you will be asked to expressly consent to immediate access and acknowledge that you lose your right of withdrawal. We recommend reading the free sample before you buy.<\/li>\n<\/ul>\n<h2>4. Consultations<\/h2>\n<h3>WhatsApp consultation<\/h3>\n<p>By booking it, you expressly request that the service begin immediately. If you withdraw within 14 calendar days of booking and the consultation has already started, we will refund the proportional part of the service not provided. Once the consultation is completed, no refund applies.<\/p>\n<h3>Video call consultation (\u20ac129, guide included)<\/h3>\n<ul>\n<li><strong>Changes and cancellations:<\/strong> if you need to change or cancel your appointment, let us know at least 24 hours in advance and you can choose a new date or receive a full refund. If you don&#8217;t show up or notify us with less than 24 hours&#8217; notice, the session will be forfeited, with no option to reschedule or refund.<\/li>\n<li><strong>48-hour satisfaction guarantee:<\/strong> if, after the video call, you feel the session has not given you anything of value, you can request a refund of \u20ac99 by writing to <a href=\"mailto:futurevegan.org@gmail.com\">futurevegan.org@gmail.com<\/a> within 48 hours of its end. Those \u20ac99 correspond to the consultation; the remaining \u20ac30 correspond to the guide, which has already been delivered to you and which you keep to consult whenever you want.<\/li>\n<li><strong>Completed session:<\/strong> apart from this guarantee, once the video call has taken place, withdrawal does not apply, since the service will have been fully provided at your request.<\/li>\n<\/ul>\n<h2>5. Medical disclaimer<\/h2>\n<p>Consultations (by video call or WhatsApp), eBooks, and free samples are educational and informational in nature. They do not constitute or replace a medical consultation, diagnosis, treatment, or prescription. If you have any doubt about your health, always consult a qualified healthcare professional before starting or changing a treatment.<\/p>\n<h2>6. Governing law<\/h2>\n<p>These conditions are governed by Spanish law. For any dispute, the courts of the consumer&#8217;s place of residence will have jurisdiction.<\/p>\n<h2>7. Contact<\/h2>\n<p>If you have any questions about your order or booking, write to us at <a href=\"mailto:futurevegan.org@gmail.com\">futurevegan.org@gmail.com<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Returns and refundsLast updated: November 7, 2026 At FUTUREVEGAN, we want you to know with complete clarity the conditions that apply to the purchase of our eBooks and to the booking of our consultations. 1. Site owner Products and services on futurevegan.org are offered by FutureVegan. You can contact us at futurevegan.org@gmail.com. Owner identification detailsCreative [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"<!-- wp:paragraph -->\r\n<p><b>This is a sample page.<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h3>Overview<\/h3>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Additional non-returnable items:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Gift cards<\/li>\r\n<li>Downloadable software products<\/li>\r\n<li>Some health and personal care items<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<p>To complete your return, we require a receipt or proof of purchase.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Please do not send your purchase back to the manufacturer.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>There are certain situations where only partial refunds are granted:<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:list -->\r\n<ul>\r\n<li>Book with obvious signs of use<\/li>\r\n<li>CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.<\/li>\r\n<li>Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/li>\r\n<li>Any item that is returned more than 30 days after delivery<\/li>\r\n<\/ul>\r\n<!-- \/wp:list --><!-- wp:paragraph -->\r\n<h2>Refunds<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p><b>Late or missing refunds<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you haven\u2019t received a refund yet, first check your bank account again.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Then contact your credit card company, it may take some time before your refund is officially posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Next contact your bank. There is often some processing time before a refund is posted.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you\u2019ve done all of this and you still have not received your refund yet, please contact us at {email address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p><b>Sale items<\/b><\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Only regular priced items may be refunded. Sale items cannot be refunded.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Exchanges<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Gifts<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Shipping returns<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>To return your product, you should mail your product to: {physical address}.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<h2>Need help?<\/h2>\r\n<!-- \/wp:paragraph --><!-- wp:paragraph -->\r\n<p>Contact us at {email} for questions related to refunds and returns.<\/p>\r\n<!-- \/wp:paragraph -->","_et_gb_content_width":"","footnotes":""},"class_list":["post-2768","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/pages\/2768","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/comments?post=2768"}],"version-history":[{"count":2,"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/pages\/2768\/revisions"}],"predecessor-version":[{"id":2774,"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/pages\/2768\/revisions\/2774"}],"wp:attachment":[{"href":"https:\/\/futurevegan.org\/en\/wp-json\/wp\/v2\/media?parent=2768"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}